MTN continues to work with its industry stakeholders to ensure the management of a verified and robust SIM registration database. As part of the process, MTN Ghana is requesting its customers to verify and confirm the SIM numbers linked to their Ghana card. After confirming the numbers, Customers should kindly report unauthorized numbers linked to their Ghana card for delinking and deactivation.
To check the SIM numbers linked to their Ghana card, customers should dial:
*402#
Select option 1 – check SIMs
Enter Ghana card personal ID number (GHA-XXXXXXXX-X)
Enter date of birth in the format: (DDMMYYYY) e.g., 01061999
Customer will receive this response: “Yello! Your request has been received successfully” after which the customers’ registered phone number(s) will be shared via SMS.
Customers who detect unauthorized numbers linked to their Ghana card should report at the nearest MTN Retail Shop for assistance. MTN will provide the needed support to deactivate any registered number(s) that was not authorized by the customer.
Commenting on the exercise Adwoa Wiafe, Chief Corporate Services and Sustainability Officer of MTN said,” MTN is committed to working with industry partners and the customers to ensure the compilation of a more resilient and robust customer database to help minimize fraud in the country.”
“This is a two-way affair. We need the support of our customers to enable us to conduct this exercise successfully, Ms. Wiafe said.
End.
Media Contacts:
Adwoa Wiafe
Chief Corporate Services and Sustainability Officer
Georgina Asare Fiagbenu
Corporate Communications Senior Manager
Email: MTNGhana.MediaOffice@mtn.com
About MTN Ghana
MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services. The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.
