The Public Utilities Regulatory Commission (PURC) recently met with Ashanti Regional Minister, Dr. Frank Amoakohene, to discuss utility service provision in the region. The meeting aimed to address pressing issues affecting consumers, including outages, low voltage, billing concerns, and water supply gaps .
Key Discussions.
– Utility Provider Performance: PURC reviewed the performance of utility providers in the region, highlighting areas that require improvement.
– Consumer Challenges: Stakeholders discussed challenges faced by consumers, including frequent outages, low voltage, and billing concerns.
– Water Supply Gaps: The meeting addressed water supply gaps across the region, emphasizing the need for reliable and quality services.
PURC’s Proactive Approach.
PURC has been commended for its proactive approach in engaging with stakeholders to address utility service issues. The commission’s efforts to improve service reliability and protect consumer interests are ongoing, with a focus on :
– Consumer Service Clinics: Providing a platform for consumers to lodge complaints and receive assistance.
– Tariff Reviews: Regularly reviewing utility tariffs to ensure fairness and transparency.
Collaboration and Commitment.
PURC has reaffirmed its commitment to working closely with stakeholders to ensure that the people of Ashanti enjoy fair, reliable, and quality utility services. This collaboration aims to:
– Improve Utility Services: Enhance the overall quality of utility services, including electricity and water supply.
– Address Consumer Concerns: Promptly address consumer concerns and complaints, providing effective solutions.
Conclusion.
The PURC’s engagement with the Ashanti Regional Minister and stakeholders demonstrates its dedication to improving utility services and protecting consumer interests. By working together, the commission and stakeholders can ensure that the region receives reliable and quality utility services, ultimately enhancing the lives of its residents.
In line with its commitment to transparency and accountability, PURC has established various initiatives to engage with stakeholders and improve utility services. These include :
– Regulatory Conversation Series: A platform for knowledge sharing and expertise on utility regulatory issues.
-Consumer Service Committees: Established to address consumer concerns and provide assistance.
By working together, PURC and stakeholders can ensure that the Ashanti region receives reliable and quality utility services, ultimately enhancing the lives of its residents.
Source:Ayisah Foster||Punch newspaper
