The Public Utilities Regulatory Commission (PURC) has released a public notice clarifying who can lodge a complaint with the commission regarding issues related to electricity and water services. The notice, issued by the Ashanti Regional Office, aims to inform the public about the types of complaints that can be filed with the PURC.
Who Can Lodge a Complaint?
According to the PURC, the following entities can lodge a complaint:
– A consumer against a public utility (Option D)
The correct answer is clearly indicated as Option D, “Consumer against a public utility.” This suggests that the PURC is primarily concerned with addressing grievances from consumers who have issues with public utility providers.
The PURC has provided contact information for individuals who wish to lodge a complaint or seek more information. The contact details include:
– Phone numbers: (233-322) 037510 and (233-540) 126202
– Address: 1st Floor Cocobod Jubilee House, P.O. Box 1001 UST, Kumasi
– Website: www.purc.com.gh
– Email: info@purc.com.gh
– Social media handles: PURC Ghana on Facebook, YouTube, and X (formerly Twitter)
The PURC’s clarification on who can lodge a complaint is significant, as it highlights the commission’s commitment to protecting the rights of consumers and ensuring that public utilities operate fairly and efficiently. By providing clear guidelines and contact information, the PURC aims to promote transparency and accountability in the utility sector .
