As part of its commitment to provide the best customer experience, MTN Ghana took its services to Kwahu by setting up three experiential centres to provide customer service for Kwahu Easter celebrants.
The experiential centers were created at Nkawkaw, Mpraeso and Obomeng to assist customers with any challenges being experienced with their phones or MTN network. Some of the services provided included SIM registration, SIM swap, pin reset, PUK request, 4G upgrade, MoMo registration and transactions among others. In addition, stands were setup at vantage points across Kwahu to assist customers with their needs.
Speaking to the Traditional Council at Abene during MTN’s participation in the Kwahu Easter celebration, Ransford Gyan, Area Sales Manager for MTN South East Business District said, “MTN Ghana is committed to serving our customers with excellence and with pride. As a business, we understand that our customers are the lifeblood of our business”.
“Without our customers, there would be no MTN Ghana, that is why we take our commitment to serving them with excellence very seriously. Serving with excellence means providing our customers with the highest quality service possible”, he added.
Apart from taking our services closer to customers at Kwahu, MTN also donated items worth GH¢47,200 to the Kwahu Traditional Council in support of this year’s Kwahu Easter festival.
The amount comprised a cash donation of GH¢35,000, airtime worth GH¢3,500 and assorted drink hampers worth GH¢ 8,700.
The Chiefs and Traditional Council members expressed their appreciation to MTN for the continuous support to the Kwahu Traditional Council and the relentless effort and sustained contribution towards Easter celebration over the years.
Nana Kofi Asare
Ag. Chief Corporate Services Officer
Georgina Asare Fiagbenu
Corporate Communications Senior Manager
About Scancom PLC
MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services. The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.