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The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) has embarked on a community regulatory tour in communities around Bibiani in the Western North Region .
This initiative aims to ensure regulatory compliance from both consumers and utility service providers, promoting a fair and efficient utility service delivery system.
Objectives of the Tour.
The community regulatory tour focused on several key areas, including:
– Checking the frequency of meter reading and bill delivery to ensure accuracy and transparency
– Assessing power stability and reliability to identify areas for improvement
– Advising consumers to avoid illegal connections, which can pose a risk to safety and the grid
– Emphasizing the importance of paying bills to ensure the sustainability of utility services
Community Engagement.
The PURC team visited several communities, including Oforiwaakrom, Kojo Mensahkrom, Otaakrom, Baniekrom, and Bibiani. During these visits, the team interacted with consumers to understand their challenges and concerns regarding utility services. The team assured consumers of the Commission’s commitment to resolving these issues and improving the overall quality of utility services in the region.
Distribution of Contact Leaflets.
To facilitate communication between consumers and the Regional Office, contact leaflets were distributed to consumers during the tour. These leaflets provide consumers with a direct line of communication to report issues, seek assistance, and resolve problems related to utility services. This initiative demonstrates PURC’s commitment to transparency and accountability in its operations.
The community regulatory tour by PURC’s Ashanti Regional Office is a significant step towards promoting regulatory compliance and improving the quality of utility services in the region. By engaging with consumers and addressing their concerns, PURC can identify areas for improvement and work towards providing a more efficient and effective utility service delivery system. The Commission’s commitment to resolving issues and improving services will undoubtedly have a positive impact on the lives of consumers in the region.
