The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) has organized a consumer engagement initiative, dubbed “Market Connect,” at the Juabeng Market in the Ashanti Region.
The event brought together consumers of electricity and water to interact with officials from the Commission.
The primary objective of the “Market Connect” initiative is to introduce the mandate of PURC to market folks during various market days in the Ashanti Region. By doing so, the Commission aims to educate consumers about its role in regulating public utilities, including electricity and water, and to encourage feedback on issues related to these essential services.
During the engagement, the Ashanti Regional Office of PURC distributed contact leaflets to consumers, providing them with essential contact information for future engagements concerning electricity and water-related issues. This initiative empowers consumers to reach out to the Commission whenever they encounter challenges with their utility services.
The “Market Connect” initiative is part of PURC’s broader effort to engage with consumers and promote transparency and accountability in the delivery of public utility services. By interacting directly with consumers, the Commission can better understand their concerns and develop targeted solutions to address their needs.
The “Market Connect” initiative has several benefits, including:
– Increased awareness of PURC’s mandate and role in regulating public utilities
– Improved communication between consumers and the Commission
– Enhanced consumer confidence in the Commission’s ability to address their concerns
– Better understanding of consumer needs and concerns
The PURC Ashanti Regional Office’s “Market Connect” initiative is a commendable effort to engage with consumers and promote transparency and accountability in the delivery of public utility services. By educating consumers about its mandate and providing them with essential contact information, the Commission can build trust and confidence with the people it serves.
The success of this initiative will undoubtedly contribute to improved utility services and enhanced consumer satisfaction in the Ashanti Region.
Source:Ayisah Foster||Punch newspaper
