The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) organized an educational program for members of the Kwabre Municipal Assembly. The initiative aimed to equip assembly members with a deeper understanding of the commission’s mandate and key aspects of electricity and water distribution, as outlined in the PURC’s regulations.
*Key Topics Covered*
– *Mandate of PURC*: The commission’s primary role is to regulate the provision of electricity and water utility services, ensuring that consumers receive quality services while protecting their rights and the service providers.
– *Obligations and Responsibilities*: Assembly members were educated on the obligations and responsibilities of both consumers and utility service providers in the distribution of electricity and water.
– *Complaints Resolution*: The program covered the procedures for receiving and resolving complaints related to utility services, emphasizing the importance of prompt and effective dispute resolution.
– *Issuance and Delivery of Bills*: Participants were informed about the guidelines for meter reading, issuing and delivering of bills, highlighting the need for transparency and accuracy in billing practices.
– *Capital Contribution Guidelines*: The program explained the guidelines for capital contributions, which are essential for the development and expansion of utility infrastructure. Participants were encouraged to explore if need be.
– *Vacation, Disposal, and Acquisition of Properties Guidelines*: Assembly members were briefed on the procedures for vacation, disposal, and acquisition of properties, as stipulated in the Legislative Instrument (L.I.) 2413.
*Importance of the Program*
The educational program was designed to enhance the understanding of assembly members on the regulatory framework governing utility services. By equipping them with this knowledge, the PURC aims to promote effective collaboration between the commission, local government authorities, and utility service providers. The PURC’s educational initiative for the Kwabre Municipal Assembly members reflects the commission’s commitment to transparency, accountability, and good governance in the utility sector. By working together, stakeholders can ensure the delivery of quality utility services to communities in the Ashanti Region.
