The Public Utilities Regulatory Commission (PURC) Ashanti Regional Office has taken a proactive approach to connect with consumers at Juaso and Obogu Bus Terminals in the Ashanti Region. As part of its initiative, “PURC @ THE BUS TERMINAL,” the Commission aims to promote awareness about its mandate, encourage consumer engagement, and ensure accessibility to its services.
Educating Consumers about PURC’s Mandate.
During the outreach program, PURC officials took the opportunity to educate drivers and passengers about the Commission’s role in regulating public utilities, including electricity and water services. By informing consumers about PURC’s mandate, the Commission seeks to empower them with the knowledge they need to navigate the utility sector effectively.
Encouraging Consumer Engagement.
The outreach program also provided a platform for consumers to share their experiences and concerns about electricity and water services. PURC officials encouraged drivers and passengers to provide feedback and interact with the Commission on issues affecting them. By engaging with consumers, PURC can better understand their needs and concerns, which will inform its decision-making processes.
Enhancing Accessibility.
To facilitate easy communication, PURC officials distributed contact leaflets to consumers. The leaflets contain contact information, including phone numbers and email addresses, which consumers can use to reach out to the Commission. By making its contact information readily available, PURC is ensuring that consumers can easily access its services and report any issues related to electricity and water services.
Commitment to Consumer Engagement.
The “PURC @ THE BUS TERMINAL” initiative demonstrates PURC’s commitment to engaging with diverse consumer groups and ensuring accessibility to its services. By taking its services to bus terminals, PURC is reaching out to consumers who may not have been aware of its mandate and services. This proactive approach will help to build trust and confidence in the Commission and promote a better understanding of its role in regulating public utilities.
The PURC Ashanti Regional Office’s outreach program at Juaso and Obogu Bus Terminals is a significant step towards promoting consumer awareness and engagement. By educating consumers about its mandate, encouraging feedback, and ensuring accessibility, PURC is demonstrating its commitment to serving the needs of consumers in the Ashanti Region. As the Commission continues to engage with consumers, it is likely to build a stronger relationship with the public and improve the overall quality of electricity and water services in the region.
