The Public Utilities Regulatory Commission (PURC) Ashanti Regional Office has established 49 WhatsApp pages to extend regulatory services to consumers’ doorsteps and enhance feedback on electricity supply and water services in the region. These platforms connect members of the Metropolitan, Municipal and District Assemblies (MMDAs), traditional leaders, security personnel, organised consumer groups, corporate institutions, stakeholders, and utility staff, providing a convenient channel for consumers to report service disruptions, meter issues, and billing concerns.
This initiative enables consumers to access PURC’s regulatory intervention and facilitation without visiting the office, streamlining the complaint process and improving response times. Under the guidance of Ashanti Regional Manager, Mr Edward Kingston Boduah, PURC officers ensure complaints are promptly referred to utility service providers for immediate resolution, with feedback provided to consumers on the status of their complaints.
The platforms also serve educational purposes, providing members with information on PURC regulations, planned outages by utilities, and other relevant updates. The Ashanti Regional Office encourages consumers to utilise these platforms to report issues, provide feedback, and suggest improvements, fostering a collaborative approach to improving electricity and water service delivery. This is expected to enhance the overall experience of electricity and water consumers in the Ashanti Region.
The innovative approach is expected to enhance the overall experience of electricity and water consumers in the Ashanti Region, promoting transparency, accountability, and quality service delivery.
