The Public Utilities Regulatory Commission (PURC) has issued a call to action to consumers of water and electricity in the Ashanti Region, reminding them of their obligations to settle their bills promptly and adhere to the rules governing these essential services. This appeal is part of PURC’s ongoing efforts to ensure sustained quality service delivery by utility service providers in the region.
In a statement released by the Ashanti Regional Manager, Mr. Edward Boduah Kingston, emphasised consumers’ critical role in the sustainability of water and electricity services. “For utility providers to maintain and improve their services, consumers must fulfil their obligations, including timely payment of bills,” the statement read. “When consumers fail to meet their payment obligations, it strains the utility providers’ ability to deliver quality services, ultimately affecting everyone.”
The PURC’s appeal highlights the importance of a mutually beneficial relationship between consumers and utility providers. By paying their bills on time and adhering to service rules, consumers enable utility providers to invest in infrastructure, improve service delivery, and expand coverage to meet the population’s growing needs.
The PURC is committed to working with utility providers and consumers to ensure water and electricity services in the Ashanti Region and across Ghana remain reliable and affordable. The Commission encourages consumers to report any issues with service delivery to the appropriate authorities so that they can be addressed promptly.
Consumers are reminded to be vigilant about their consumption and payment habits, as these actions directly impact the quality of service they receive. By working together, the PURC, utility providers, and consumers can ensure that water and electricity services continue to meet the needs of the Ashanti Region’s growing population.
