The Director-General of the Social Security and National Insurance Trust (SSNIT), Mr. Kwesi Afreh Biney, has underscored the importance of digital transformation in strengthening employer compliance for a sustainable pension scheme.
Speaking at the 2025 Employers’ Breakfast Meeting in Kumasi, Mr. Biney highlighted SSNIT’s commitment to leveraging technology to enhance service delivery and make compliance easier for employers.
Mr. Biney explained that SSNIT’s digital platforms, including the Self-Service Portal and Mobile App, enable employers to submit contribution reports, pay contributions, apply for clearance certificates, and track payment histories conveniently. These digital solutions aim to reduce bureaucracy, save time, and improve accuracy in record-keeping.
Some of the new initiatives introduced by SSNIT include :
– 24/7 Virtual Branch: A digital extension of SSNIT that will allow employers and contributors to access services anytime, anywhere.
– Co-location Service Points: SSNIT is partnering with selected banks to set up service points within their banking halls.
– Customer Journey Mapping: SSNIT is undertaking this initiative to better understand employer experiences and identify areas for improvement.
The digital transformation initiative is expected to benefit both employers and contributors by:
– Improving Efficiency: Streamlining processes and reducing paperwork.
– Enhancing Transparency: Providing clear and timely information on contributions and payments.
– Increasing Convenience: Allowing access to services from anywhere, at any time.
Mr. Biney emphasized SSNIT’s commitment to ensuring the long-term sustainability of the pension scheme. He encouraged employers to share their challenges and suggestions, highlighting the importance of collaboration in achieving this goal.
SSNIT currently has a compliance rate of nearly 80%, with plans to achieve a 90% compliance rate by the end of the year. The Trust has also retrieved significant amounts from employers through court action, demonstrating its commitment to enforcing compliance .
