The Ashanti Regional Office of the PURC embarked on a week-long community engagement initiative to determine the quality of service delivery in the region. The exercise aimed to gather consumer feedback on their experiences with utility services, including electricity and water.
*Engaging with Communities*
The PURC team interacted with residents, traders, and business owners in various communities, including Buoho, Nwiniso, Hwiediem, Trabuom, Atwima Afrancho, Dida Community, Atwima Boko, Foase, Adansi Fomena, Nyamiani, and Bosomtwe.
*Key Issues Raised*
During the engagement, consumers expressed satisfaction about the gradual improvement in power supply; however, they complained about water shortages and billing irregularities. Some residents also highlighted the need for improved customer service and prompt response to complaints.
*PURC’s Commitment to Service Delivery*
The PURC Ashanti Regional Office will continue to ensure that utility services meet acceptable standards. The community engagement exercise is part of the Commission’s efforts to gather feedback and identify areas for improvement.
*Benefits of Community Engagement*
The exercise has several benefits, including:
– *To Improve Service Delivery*: The feedback gathered will inform PURC’s regulatory decisions and drive improvements in service delivery.
– *To Enhance Consumer Satisfaction*: PURC can work with utility providers to address issues and enhance overall satisfaction by listening to consumers’ concerns.
– *To Increase Transparency and Accountability*: The engagement promotes transparency and accountability in the utility sector, ensuring that providers are held to high standards.
*Conclusion*
The PURC Ashanti Regional Office’s community engagement initiative demonstrates the Commission’s commitment to ensuring utility services meet consumers’ needs. By listening to the people’s voices, PURC can work towards creating a more efficient and effective utility sector that benefits all consumers in the region.
