MobileMoney LTD, a subsidiary of MTN Ghana, has issued a statement to address recent social media claims suggesting that MTN systems have been compromised due to a cybersecurity incident. The company has categorically denied these allegations, describing them as “completely misleading, untrue, and in some instances, potentially mischievous.”
No Impact on Mobile Money Systems
MobileMoney LTD has assured its valued customers that the alleged cybersecurity incident has not affected the operation or security of its mobile money systems. The company emphasizes that no customers have lost any money as a result of the incident, and the mobile money platform remains safe and secure. Customer funds are protected, and the company is committed to maintaining the highest safety standards.
Robust Security Protocols
The company operates with robust security protocols, continuously monitoring its environment to enhance system integrity. The MoMo platform utilizes industry-leading security measures, including end-to-end encryption, multi-factor authentication, and ongoing monitoring to detect and prevent fraudulent activity. MobileMoney LTD also collaborates closely with regulatory authorities, cybersecurity experts, and partner institutions to uphold the highest safety standards.
Commitment to Customer Safety
MobileMoney LTD appreciates the concerns of its customers and wants to reaffirm its commitment to the safety of mobile money services. The company urges customers and the public to rely on official channels of MobileMoney LTD and MTN Ghana for authentic and accurate information.
Safety Reminders
The company reminds its valued customers to remain vigilant and avoid disclosing sensitive information such as passwords, PINs, and OTPs via phone, text, messages, or emails. For assistance, customers are encouraged to contact MTN’s toll-free customer care number at 100.
MobileMoney LTD’s statement is a reassurance to its customers that their funds are safe and secure. The company’s commitment to robust security protocols and industry-leading security measures is evident in its operations. By urging customers to rely on official channels for information and remain vigilant, MobileMoney LTD is taking proactive steps to protect its customers’ interests.
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