MTN Ghana, the leading Telecommunication Network in Ghana has collaborated with Ghana Chamber of Telecommunications to observe this year’s World Consumer Rights Day (WCRD) with other telecommunication networks in the country.
The celebration was aimed at educating and informing traders and commuters of their rights and responsibilities as consumers of telecommunication services.
They also used the occasion to register the SIM cards of their customers in line with the ongoing Registration exercise which is expected to elapse on Thursday, 31st March,2022.
The event was held at Kejeta-Pampaso, Kumasi.
The World Consumers Right Day which is celebrated on 15th March in every year, was held in Ghana under the theme: Fair Digital Finance.
Speaking at the event,Madam Adwoa Baah Afrakoma,Senior Manager, Branch Network Service of MTN ,Northern sector, explained that ,the Company was dedicated in fighting Mobile Money fraud on its network to ensure that their customers’ mobile money wallet are fully protected.
According to her, the issue of mobile money fraud is real and MTN is still committed in putting in place measures to protect their teeming customers.
She appealed to customers to be watchful in order not to fall into the tricks of fraudsters .
The Senior branch Network service manager, disclosed that, MTN only contacts its customers via its official office line. “All MTN officials only call customers with the official line 0244300000 hence every other caller who uses another number instead of the above but tells you he or she is calling from MTN is a fraudster.
She advised MTN customers to avoid discussing their wallets or any personal details with strangers, and used the opportunity to call on their customers to register their SIM Cards.
She revealed that ,MTN has so far registered a little over 7.5million customers and appealed to all Ghanaians to take the exercise serious ahead of 31st March deadline.
On his part,Dr. Kenneth Ashigbey, Chief Executive Officer (CEO) of the Ghana Chamber of Telecommunications, also cautioned customers of various telecommunication networks not to give their mobile money wallet PIN to anyone.
He advised customers of mobile Money to always report any suspected fraud to their Network to help them liaise with Cyber security and other security agencies to investigate.
Dr. Ashigbey revealed that, a lot of measures have been put in place to fight against mobile Money fraudsters and stressed on the need of customers to be extra vigilante because the fraudsters are now using social engineering or tricks.
The representatives of Bank of Ghana(BOG),Vodafone,Airtel/Tigo Mr.Agyekum Sarpong, Mr.Kingsley Addai Jnr among other speakers stressed on the need for customers of Mobile Money to always be alert about fraudsters in the system in order not to fall into their tricks.