The Ashanti Regional Office of the Public Utilities Regulatory Commission (PURC) has stepped up enforcement measures to address a growing number of consumer complaints against electricity and water utility service providers in the region.
As part of efforts to ensure strict compliance with the Electricity and Water Distribution Regulations, the Commission has intensified field investigations into reported cases involving utility companies.
The initiative is aimed at strengthening transparency, accountability, and consumer protection in the delivery of essential public services.
According to the Regional Office, the ongoing investigations focus on a wide range of service-related challenges, including meter-reading and billing inaccuracies, delayed service connections, voltage fluctuations, intermittent water supply, and other quality-of-service concerns. Most of these complaints were lodged during the fourth quarter of 2025.
The Commission is working closely with the affected utility providers to fast-track the resolution of outstanding cases and to ensure that consumers are treated fairly and in line with established regulatory standards.
Consumers who have filed complaints are encouraged to cooperate fully with PURC officials during the investigative process to enable the timely resolution of issues.
The Commission reaffirmed its commitment to safeguarding consumer rights while promoting efficiency and compliance among regulated utility companies across the Ashanti Region.
