The Public Utilities Regulatory Commission (PURC) has achieved a significant milestone in the Ashanti Region, facilitating a refund of GH₵2,700.00 to a complainant due to the Electricity Company of Ghana’s (ECG) failure to comply with the terms of its Premium Service Category. This outcome is a direct result of the PURC’s 2025 Agenda, “Responsible Regulation for Strategic Positioning,” which aims to ensure that utility service providers adhere to regulatory standards.
The complainant had applied for ECG’s Premium Service Category, which promised connection within 24 hours. However, the complainant had to wait for days before reporting the matter to the PURC for intervention. The commission’s intervention led to a settlement, where ECG officially apologized to the complainant and agreed to refund GH₵2,700.00 due to the breach of contract.
On Friday, June 13, 2025, ECG issued the complainant a cash refund of GH₵2,700.00, accompanied by an unqualified apology. The complainant has also been connected to the national grid, bringing an end to the dispute. This outcome demonstrates the PURC’s commitment to protecting consumers’ rights and ensuring that utility service providers adhere to regulatory standards.
The PURC’s 2025 Agenda, “Responsible Regulation for Strategic Positioning,” is designed to promote responsible regulation and ensure that utility service providers operate in a fair and transparent manner. The commission’s efforts have yielded positive results, as evident in this case, where the complainant received a refund and apology due to ECG’s breach of contract.
The PURC’s achievement in facilitating a refund to the complainant is a testament to the commission’s commitment to responsible regulation. The outcome demonstrates that the PURC is dedicated to protecting consumers’ rights and ensuring that utility service and providers adhere to regulatory standards. This case serves as a reminder of the importance of regulatory compliance and the role of the PURC in protecting consumers’ interests.
