Residents and businesses across the Ashanti Region can now enjoy improved access to electricity-related services following the rollout of dedicated district call centre numbers by the Electricity Company of Ghana Limited (ECG).
The initiative, which forms part of ECG’s broader customer service enhancement strategy, is aimed at ensuring faster response times, improved fault reporting, and more efficient handling of customer concerns. By decentralising its communication channels, the power distributor seeks to bring its services closer to the people while easing pressure on its main contact centre.
At the centre of this initiative is the ECG Contact Centre line—030 261 1611—which remains available for general inquiries. However, the introduction of district-specific numbers across the Ashanti West, East, and South operational zones is expected to significantly streamline communication and reduce waiting times for customers.
In the Ashanti West Region, residents in districts such as Abuakwa, Adum, Ahinsan, Ahenema Kokoben, Bibiani, Danyame, Offinso, and Suame now have direct lines to their local ECG offices. Similarly, customers in the Ashanti East Region—including Asante Mampong, Ayigya, Effiduase, Ejisu, Konongo, Kwabre, and Manhyia—can access tailored assistance through designated contacts assigned to each district.
The Ashanti South Region has not been left out, with dedicated numbers now available for customers in Asokwa, Bekwai, Dunkwa, Manso Nkwanta, New Edubiase, and Obuasi. These localized contact points are expected to play a crucial role in addressing outages, billing issues, new connections, and other service-related concerns more efficiently.
According to ECG officials, the move underscores the company’s commitment to delivering responsive, customer-focused service while adapting to the growing demand for reliable electricity distribution in one of Ghana’s most populous regions.
“This initiative is about bringing ECG closer to the customer,” a company representative noted. “By providing district-level contact numbers, we are ensuring that customers can quickly reach the appropriate office and receive prompt assistance without unnecessary delays.”
The announcement has been welcomed by many residents, who have long expressed concerns over delays in reporting faults and accessing timely support. With these new communication channels in place, customers are expected to experience improved service delivery and quicker resolution of power-related challenges.
The ECG has further encouraged the public to make use of these numbers responsibly and to report faults promptly to help maintain stable electricity supply across the region.
As Ghana continues to pursue infrastructure development and industrial growth, efficient electricity service delivery remains a cornerstone. ECG’s latest move in the Ashanti Region signals a step in the right direction—one that prioritizes accessibility, efficiency, and customer satisfaction in the power distribution sector.
