Business General News

MTN encourages customers to use MTN web portal to expedite SIM registration process



MTN Ghana is urging all customers who are yet to register their SIM cards to make use of its dedicated MTN SIM Registration Web Portal to complete their registration ahead of the 31stJuly 2022 deadline. The SIM Registration Web Portal URL is: The portal can be found on the MTN website.

The SIM Registration Web Portal will enable customers to link their Ghana cards to their SIM card(s) before visiting the service center or any authorized agent point for the biometric capture. The portal provides customers with a web version of the USSD process (*404#) for the linking of customers’ Ghana card to their SIM Card(s).

The portal allows customers to also link their Data-Only SIM card(s) to their Ghana card without having to remove their SIM Card(s) from their devices. The portal links SIM cards in routers, MIFIs, TurboNets, security cameras, tracking devices and other non-mobile phone devices.

Commenting on the portal, the Chief Sales and Distribution Officer, Shaibu Haruna said “As we draw close to the 31st July deadline for the SIM Registration exercise, we are employing all channels to ensure every customer on our network is fully registered. This is why we are encouraging our customers to use the MTN SIM Registration Web Portal to expedite the process”.

The web portal is also a channel for customers with Know Your Customer (KYC) issues such as name mismatch to be able to upload images of their proof of ownership documents to establish their identity and ownership of SIM card(s). Individual and Corporate post-paid lines can also use the portal to link their SIM Card(s) to the Ghana Card.

MTN Ghana, as part of the ongoing SIM Registration Exercise, developed the web portal to enhance and speed up the registration process for both voice and data SIM cards. The SIM registration exercise is ending on July 31st, 2022 and all MTN customers are expected to register by the deadline.

Media Contacts:
Nana Kofi Asare
Ag. Chief Corporate Services Officer

Georgina Asare Fiagbenu
Corporate Communications Senior Manager


About Scancom PLC
MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services. The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.



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